Privacy Policy

1. Scope of This Policy

This Policy applies to personal information collected through the LovBeauty website, online store, contact and quotation forms, customer service communications, Facebook and Instagram lead forms, and related marketing activities.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Policy. Where consent is required by applicable law, we will request it separately.

2. Information We Collect

Information you provide

• Contact information: name, email address, telephone number, WhatsApp number, company name, job title and country or region.
• Inquiry and business information: products of interest, requested quantities, customization or private-label requirements, sample requests and other messages you send us.
• Order information: billing and shipping addresses, order history, transaction details and information needed to fulfill an order.
• Account information: login details and profile information if you create an account.
• Communications: emails, form submissions, customer service records and feedback.

Information collected automatically

When you use our website, we and our service providers may automatically collect device and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, date and time of access, and interactions with our website or advertisements.

Payment information

Payments may be processed by third-party payment providers. We generally do not store complete payment-card details; payment providers process that information under their own privacy policies and security practices.

3. How We Use Your Information

We may use personal information to:

• respond to product, wholesale, sample, OEM, ODM and private-label inquiries;
• prepare quotations and communicate about product specifications or order requirements;
• process, fulfill, deliver and support orders;
• operate, maintain, secure and improve our website and services;
• provide customer service and maintain business records;
• measure advertising and website performance;
• send marketing communications where permitted by law and in accordance with your choices;
• prevent fraud, misuse and security incidents; and
• comply with legal obligations and enforce our agreements.

4. Facebook and Instagram Lead Ads

When you submit a LovBeauty instant form on Facebook or Instagram, we may receive the information shown in that form, such as your name, email address, telephone number, company name and job title. We use this information to respond to your request, provide wholesale or product information, prepare quotations and follow up about relevant LovBeauty products and services.

Meta Platforms also processes information in connection with Facebook and Instagram under the Meta Privacy Policy. The information you submit may be transferred from Meta to LovBeauty or to service providers that help us manage inquiries and customer communications.

You may ask us to stop marketing follow-up at any time. Service-related responses concerning an active inquiry or order may still be sent where necessary.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags and similar technologies to keep the website functioning, remember preferences, understand website usage, measure advertising performance and provide more relevant advertising.

These technologies may include website analytics tools and advertising services such as the Meta Pixel. Depending on your location and our configuration, these services may receive online identifiers, device information, pages viewed and advertising interactions.

You can control cookies through your browser settings and, where provided, our cookie-consent controls. Blocking some cookies may affect website functionality. You may also manage advertising preferences through the relevant platform settings.

6. How We Share Information

We may disclose personal information to:

• website hosting, information technology, form, email, customer-support and business service providers;
• payment processors, logistics providers, carriers and other parties needed to complete transactions;
• analytics and advertising partners that help measure or improve our services and campaigns;
• professional advisers, auditors, insurers and authorities where reasonably necessary;
• a successor or relevant party in connection with a merger, financing, reorganization, sale of assets or similar business transaction; and
• other parties where required by law, needed to protect rights and safety, or authorized by you.

We do not sell personal information for money. Certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a similar term under some privacy laws. Where applicable, you may have the right to opt out of those activities.

7. International Data Transfers

LovBeauty serves customers internationally and operates from China. Your information may therefore be processed in countries or regions other than where you live. Privacy laws in those locations may differ from those in your jurisdiction. Where required, we use appropriate measures intended to protect transferred personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, fulfilling orders, maintaining business and transaction records, resolving disputes, meeting legal or accounting obligations, and protecting our services. Retention periods vary according to the type of information and the reason it is processed.

9. Your Rights and Choices

Depending on where you live, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction, portability, withdrawal of consent, or an opt-out from certain targeted advertising or data sharing. These rights may be subject to legal exceptions.

You may unsubscribe from promotional emails by using the unsubscribe method provided in the message or by contacting us. To make a privacy request, use the contact details below. We may need to verify your identity before completing a request.

If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority in your jurisdiction.

10. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

11. Children’s Privacy

Our website and services are intended for business customers and adult users. They are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

12. Third-Party Links and Services

Our website may link to websites, social platforms or services operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated by additional means where required.

14. Contact Us